Help Desk Top 10 FAQs

Nexus Lab Computers

Email with myWaterloo

Wireless Internet on Campus

Printing in HH 236 and PAS 1099

Unix

Computing from Home

Other General Questions

Nexus Lab Computers

   1. Where are the Labs?

• ML 109/113 (Language Labs)
• PAS 1080/1098/1237
• HH 236
• ECH 1205

    2. How do I log in?

• Create a Nexus Account. (You will need you WatIAM userID and password)
• Don't have/forgot your WatIAM password?
  

    3. Error: "There's a Problem with your Roaming Profile!"

•  You will need to visit the help desk for assistance located in PAS 1077.

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Email with myWaterloo

    1. How do I activate my Email Account?

• Visit https://mailservices.uwaterloo.ca/imap/imap-account.php 

    2. Where do I go to check my Email?

• To check your University of Waterloo email from any computer, go to myWaterloo.
• Students select Mailservices from the server drop down. (The Artsmail server is gone)
• Students use your WatIam userID (your Quest userid) and either of your Nexus or WatIam passwords

    3. I've graduated and can't log in?

• Four months after graduation, accounts are subject to deletion at any time.
• If you require any of the information from your account, you can contact Keith McGowan directly to obtain it. His email is kmcgowan@uwaterloo.ca
• Additionally, the Alumni Office offers a userid@alumni.uwaterloo.ca alias which forwards to any existing email account you have (eg. hotmail or gmail) when you register with their e-community. More information is available at http://alumni.uwaterloo.ca/alumni/ecomm/ecomm.htm

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Wireless Internet on Campus

    1. Which network do I connect to?

• Select Eduroam to have a secure connection.
• If you don't have a userid, select UW wireless which will be un-secure.

    2. How do I connect to Eduroam?

• Authenticate with userID@uwaterloo.ca ("@uwaterloo.ca" is important because you can connect from different universities)
• Use your Quest/ WatIAm password.

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Printing in HH 236 and PAS 1099

    1. How do I activate my printing account and add funds?

• This entire process is now done online (the card readers no longer works at these locations).
• Navigate to xas.uwaterloo.ca and log in using you Quest/ WatIAm information.
• Click the My Watcard tab and transfer money from your flex dollars on your Watcard. (This will automatically create the account)

    2. How do I get flex dollars for my Watcard?

• Either follow the online links to pay by credit card, or visit any food services to pay by cash.

    3. How much does printing cost?

• Black and white printing across campus:
• 10¢ per single-sided page.
• 15¢ per double-sided page.
• Color printing at Dana Porter or Davis Centre or the Engineering Help Desk:
• 40-50¢ per side

    4. How do I print?

• When your print, select \\nxsartsapp\q_arts.
• Visit either HH236 or PAS 1099 (which ever room you want to print from).
• Use the release monitor to select your name, click print, and click submit.
• If it says "No Such UserID", go back to "1. How do I activate my printing account and add funds?"
• Please be patient as the printer warms up.  Call the ACO help desk (ex. 33190) if nothing comes out after awhile.

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